Software Engineer - PayPal
Mar 2020 - PresentEnhance customer care representatives’ efficiency by maintaining current applications and implementing new functionalities and applications to provide customers effective and timely solutions.
nluu1994@gmail.com
Location
Nebraska, USA
A little bit about me and what I love to do.
I am a product and design driven software engineer who is obsessed with users' convenience, human centered approach and optimized solutions. Currently based in Omaha, Nebraska, I am fully committed to designing and developing ground-breaking web-based materials that users will love. In addition, I am always eager to learn more tricks from anyone - regardless of the industry they are working in. When I'm not working, I'm catching up on the latest UX trends, exploring new playlists on Spotify, visiting my favorite plant shops, reading a new book, or teaching my dogs (Benji & Bandit) new tricks.
6 Companies Worked At
1000 Cups of Coffee
Unlimited Satisfied Clients
4 Years Job Experience
2 Hackathon Awards
50000+ Lines of Code
The experiences that I have gathered until now.
Enhance customer care representatives’ efficiency by maintaining current applications and implementing new functionalities and applications to provide customers effective and timely solutions.
Delivered outstanding customer service by building production ready, large-scale cross-platform, cross-browser compatible e- commerce application to provide users the best customer-centric home shopping experience.
Redesigned the company’s software product, Playbook, by integrating Angular to provide a more user-friendly environment for Adidas, Hollister, and Redbull field agents to share common knowledge, perform store inspections, and check-in with their respective managers.
Optimized sales team efficiency by designing and implementing an internal tool that utilized Prosperworks, a Customer Relationship Management (CRM) platform, to provide each sales representative with a list of potential customers based on pipeline criteria.
Increased company’s productivity by building a calendar application that displayed monthly events as well as the schedules of employees to ensure everyone stayed on the same page.
Transformed the banking experience for customers by implementing a web application and iOS application that allowed for managers to verify transactions using biometric authentication to speed up the process.
What My Coworkers Say About Me.
We thought of Nguyen as a high potential contributor. I was very impressed by what Nguyen has done on the Customer Acquisition and Retention team. She learned fast and strived to get things right. She is also a great communicator.
Nguyen is a good engineer who is able to propose novel and simple solutions for complex problems. She is a self-starter who is very creative, with a thirst for knowledge. She is always positive and always a pleasure to work with.
Nguyen is one of the best Software Engineer that I have ever worked with. Her ability to learn new things quickly and deliver quality software on time makes her a great asset in this ever-evolving industry. I would recommend Nguyen to any organization.
I had a great experience working directly with Nguyen as a QA. Her positive energy and strong work ethic, not to mention her coding skills, played an essential role in the successful release of multiple projects. I thoroughly enjoyed my time working with her. In other words, Nguyen is awesome!
Feel Free To Contact Me Any Time.
Thank you for taking the time to visit my website. For further inquiries, please send me a message.
Email:
nluu1994@gmail.com
Location:
Nebraska, USA